If for any reason you are unhappy with your purchase, you can return it to us in its original, unused condition within 14 working days from the date of dispatch. The customer is responsible for the shipping charges (delivery and return) except for in the case of defective or damaged product. We will issue a refund, not later than 14 days after receipt. No refunds or exchanges will be made if the goods are soiled, or is in a less-than-perfect condition to when it left our warehouse.

Goods returned must be with a copy invoice or delivery note (as proof of purchase) and in the original packaging. We will offer either a refund or exchange for the goods purchased once an inspection of the goods has been made. A customer can return goods personally. This is acceptable provided that all the rules stated above are adhered to. Please note that refunds processed by us must be made to the same credit or debit card as used during purchase. Cash refunds cannot be given. If an item is returned for an exchange and you then decide to return the replacement for a refund you must send the original invoice/delivery note back with the item to which you would like to be refunded. To arrange to return goods contact john@rotherhamrugby.co.uk and we will instruct you of the returns process and refunding procedure.

Please follow the steps below to enable us to process your refund efficiently:

1. Email us giving the reason for the return.
2. Please include your original order confirmation email. If you do not have the original email, please send us a note detailing the reason for the return which should include the order date, your name, contact telephone number & the delivery address.
3. In the case of damaged goods, please provide a full description of the fault.
4. Wrap the item securely in its original packaging and then send the package via a registered-delivery service (so that you have a proof of delivery) to the address below.

The Rugby Club Shop
Rotherham Rugby Club
Clifton Lane
Rotherham
S60 2SN